Skift Take
Guest-facing tech has actually acquired popularity over the last couple of years, particularly due to its contactless abilities. While there is a great deal of financial investment in this landscape and growing interest from hoteliers and visitors, it is still mainly in its infancy with a lot of possible to grow.
Saniya Zanpure
The guest-facing tech services help with efficient operations by taking over mundane tasks and if released properly assist attain higher guest complete satisfaction. Most of these tech solutions pre-date the pandemic. Nevertheless, the adoption of guest-facing tech gained momentum throughout this duration due to its contactless capabilities.
In our new report, Hotel Tech Standard: Guest-Facing Tech 2022, we offer an overview of the market penetration of guest-facing tech in hospitality, estimating the overall market size and earnings potential of the area throughout categories such as guest apps and in-room tech, virtual concierge, guest messaging tools and chatbots, digital check-in, and keyless entry. We likewise provide a list of leading suppliers for each of these classifications.
Skift Research study analysis shows that guest-facing tech in the hospitality market has the potential to become a $6 billion tech category.
Visitor Dealing With Tech Market Penetration
Visitor apps is the most popular category with the greatest market penetration. Messaging tools, chatbots, and in-room tablets too are categories that are at the top of the list of tech investment in hotels. Guest-facing tech, while popular, is still a major growth location in the hospitality sector.
What You’ll Gain from This Report
- Overall income capacity of guest-facing tech services
- Income circulation for guest-facing tech vendors
- Existing and future growth capacity of each tech category revealed in USD
- Total market penetration for each tech classification
- Total market penetration for suppliers under each tech classification basis overall number of hotels and hotel spaces they service
This is the current in a series of reports and data products that Skift Research puts out. The Hotel Tech Standard is a data product solely offered to our Research study customers, providing insights in market sizes, income streams, and vendor landscapes for the major hotel tech classifications.
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